Email marketers watch unsubscribe rates as closely as open or click through rates, breathing a sigh of relief when the number of opt-outs hold steady or decline. Seeing the numbers stack up can induce panic, although having it increase is not the end of the email world. Marketers can embrace this as an opportunity to learn if you analyze the past, take action in the present and ultimately make an impact for the future. Special thanks to Zeta Global Planner, Marta Sloan, for her expertise on the topic.
Today we are welcoming back David Daniels from The Relevancy Group to talk to us about Machine Learning and the game-changing role it can play in personalization. TRG’s latest report, “Machine Learning Demystified: Applying Predictive Analytics to Optimize Personalization,” summarizes how Machine Learning is being leveraged by marketers to unify and personalize customer experiences across channels, even as personalization tactics continue to dominate email marketing.
We’ve always considered Zeta Global to be a trailblazer and innovator when it comes to providing the best CRM Solutions to our global clients – and they tend to agree. Earlier this month, CIOReview recognized our contribution to this ever-evolving industry by naming us to its Most Promising CRM Solutions Provider List for the third year in a row.
We spoke with Lori Hawthorne, Divisional Director for eTail, about the eTail West event in Palm Springs this week. Thanks for talking to us, Lori, we are excited to hear about what eTail is offering retailers and other attendees this year and learn more about some of the new workshops you have planned.